FAQs
Have questions? Find answers here.
About Humaniti
Account linking
- How does account linking work?
- Why do I need to relink my account?
- My bank account is not linking. What should I do?
- I can't find my institution to link it. What can I do?
- How do I add a bank, super or share trading account?
- I cannot remember my password/username/ID number for the account I want to link?
Withdrawals
My account & profile
- How to create an account with Humaniti
- Why do I have to verify my mobile?
- Why can't I log in to my profile?
- Why won't my profile information save?
- How can I reset my password?
- Can I enable PIN/Face/Touch IDs in the mobile app?
Refer a friend
App functionality & features
- Spending charts - how do they work?
- Cash flow - how does it work?
- Net worth - how does the feature work?
- Why can’t I see some of my accounts, assets, or liabilities in my net worth?
- How can I find different transactions?
- How can I recategorise a transaction?
Security & privacy
Surveys
- How can I maximise my survey earnings?
- How to qualify for double pay for every survey you complete?
- Why do I sometimes get 15c for a survey?
- What do I get for doing surveys?
- How often will I be selected for surveys?
- What topics are the surveys on and how does it help?