FAQs

Refer a friend

• How long does it take to get my referral bonus?
• How do I refer someone to Humaniti?
• How can I invite a friend/ refer a friend to Humaniti?

Withdrawals

• How long does it take for my withdrawal to be processed?
• How can I withdraw my Humaniti balance?
• How do I donate to a charity?

Account linking

• My bank account is not linking. What should I do?
• I already entered my account details but now it’s saying I need to re-link them?
• How do I add a bank, super or share trading account?
• I cannot remember my password/username/ID number for the account I want to link?
• Which institutions do Humaniti support?

App functionality & features

• How to add custom categories?
• How does Humaniti work?
• How do I add a property?
• I cannot find my property?
• Can I use Humaniti on my phone?
• Can I see my spending chart based on different accounts or time periods ?

See all 10 articles

My account & profile

• Why can't I log in to my profile?
• Why do I have to verify my mobile?
• Why won't my profile information save?
• What happens if I want close to close/delete my Humaniti account?
• Can I enable PIN/Face/Touch IDs in the mobile app?

Security & privacy

• Is Humaniti safe and secure?
• Will my contact details be shared with any other parties?

Surveys

• How often will I be selected for surveys?
• What do I get for doing surveys?
• Can I transfer my survey earnings to my superannuation account?
• What topics are the surveys on and how does it help?
• Why can’t I go back in a survey?

About Humaniti

• Is Humaniti available outside of Australia?
• What is Humaniti?
• How does Humaniti support charities?
• What is a ‘Humanitirian’?
• How does Humaniti make money?

Tax

• Do I need to declare my income from surveys?