FAQs
Have questions? Find answers here.
About Humaniti
Account linking
- How does account linking work?
- Why do I need to relink my account?
- My bank account is not linking. What should I do?
- I can't find my institution to link it. What can I do?
- How do I add a bank, super or share trading account?
- I cannot remember my password/username/ID number for the account I want to link?
Withdrawals
My account & profile
- How to create an account with Humaniti
- Why do I have to verify my mobile?
- Why can't I log in to my profile?
- Why won't my profile information save?
- How can I reset my password?
- Can I enable PIN/Face/Touch IDs in the mobile app?
Refer a friend
App functionality & features
- Spending charts - how do they work?
- How can I find different transactions?
- Transaction categorisation - how can I categorise an ‘uncategorised’ transaction?
- Why are some transactions missing information or unassigned?
- How can I change which category a transaction has been allocated to ?
- How do I add a property?