Withdrawals are not processed immediately as we need to perform fraud and validation checks prior to processing. In general, most withdrawals will be completed within 7 days of submitting a request as long as all details were entered correctly. This is typically faster. However, during holiday periods or due to bank or public holidays, this process may take longer due to bank closures, despite our best efforts.
To ensure your withdrawal is processed without any issue, please ensure to double check that your BSB and account numbers are correct, and that your account holder name matches your registered name. Incorrectly entered information results in delays and we cannot recover funds transferred to incorrect accounts.